Current Opportunities

CUSTOMER RELATIONSHIP MARKETING MANAGER

Purpose of the role

The Customer Relationship Marketing Manager is responsible for managing the organizations’ CRM ensuring the company can make the most out of marketing opportunities it offers.

  • Duties and Responsibilities:
  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
  • Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Overseeing direct communications with customers through the CRM.
  • Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
  • Ensuring the database is segmented effectively for targeted marketing activities.
  • Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
  • Professional Requirement
  • Bachelors/ Diploma in Marketing/ Marketing Communications or related discipline.
  • At least 5 to 7 years of related marketing experience preferably in the Food/ Beverage Industry.
  • Extensive experience of direct and digital marketing ideally in a similar industry.
  • Strong background in customer acquisition, re-engagement and retention strategies.
  • A confident and articulate communicator capable of inspiring strong collaboration in an organization.
  • Interpersonal Requirements:
  • Strong communication and writing skills.
  • Ability to communicate directly with peers, managers, and clients while leading development to a completed and successful solution.
  • Strong organization skills to manage multiple timelines and complete tasks quickly within the constraints of clients’ timelines and budgets.
  • Ability to grow professionally in a highly flexible and fast-moving environment.
  • Awareness and pride in 100% client satisfaction.
  • Job Type
  • Full-time (Sunday to Thursday)
  • Package
  • Salary: AED 17000/month
  • Additional Benefits: Medical & Annual Airfare
  • Required language(s)
  • English
  • Required license or certification
  • UAE Driving License(Preferable, but not essential)

Please forward your CV to

ACCOUNTS RECEIVABLES EXECUTIVE

Purpose of the role

Based in our JLT head office and reporting to the Financial Controller, the Accounts Receivable Executive has the overall responsibility of Revenue, Receivable & Receipt Cycle with assistance in relationship management with different outside parties, general financial management and analysis.

  • Key Areas of Responsibilities
  • Revenue Reporting
  • Sales KPI report to be prepared and shared with the management
  • Updating the Accounts receivables transaction – by collating relevant information from Sales module (Microsys) and updating the same into Sage (Finance module)
  • Reconciling the credit card transactions and report the discrepancy on daily basis for disputed transaction
  • Sending the invoices as per the agreed credit and other terms and conditions to all the customers
  • Reconciliation of all customer related collections and deliveries between In-house sales system and Financial System
  • Monitor and post valid or authorized deductions and raise unauthorized discount issues at appropriate level
  • Sales Analysis
  • Periodically perform sales mix analysis based on different parameters including brands, 3rd parties, etc.
  • Collection and Credit Control
  • Lead and strengthen the customer-finance department relation including the franchisee customers
  • Posting daily customer collections in the system
  • Reconciliation of all collections with the reported revenue based on 3rd party and In-house Sales system reports
  • Resolve collections by examining customer payment plans, payment history and approved credit amount.
  • Responsible for full Credit Insurance process
  • Escalation of critical receivable not received on timely basis
  • Periodically prepare customer SOAs and customer ageing
  • Cash Flow Management
  • Overall responsibility of the cashflow preparation of the company
  • Daily monitoring and reporting of the bank and cashflow position to the management
  • Responsible for the bank reconciliation statement processing and reporting
  • Stakeholder Relation Management
  • Lead and strengthen the franchisee-finance department relation
  • Analyzing the franchisee financial statements and report them to appropriate management level
  • Lead and strengthen the relation with the delivery providers
  • Other Responsibilities
  • Assisting in VAT return filing
  • Assisting in general financial management and analysis
  • Perform any other ad-hoc duties as assigned
  • Professional Requirements
  • Bachelor’s degree in Accounting from a recognized institution preferably ACA and ACCA
  • At least 4 years experience working in similar role
  • Open to candidates from other industry backgrounds (preferred background retail, FMCG or tech)
  • Preference given to candidates currently working and living in the UAE
  • High level of computer literacy required; experience with various accounting package and intermediate / advanced in MS Excel
  • Interpersonal Requirements
  • Excellent organizational and time management skills
  • Attention to detail with the ability to handle multiple tasks simultaneously
  • Excellent communication and interpersonal skills
  • Ability to handle confidential information with discretion
  • Team player with a can-do attitude
  • Job Type
  • Full-time(5 Days/week)
  • Salary
  • AED 7,000/Month
  • Additional Benefits: Medical & Annual airfare for self
  • Required language(s)
  • English

Please forward your CV to

TELESALES EXECUTIVE

Purpose of the role

The Telesales Executive is responsible to present the company products with integrity to customers within the UAE. Reporting to the Telesales Supervisor, s/he will handle the accounts of Kcal Extra customers and provide them with efficient customer service.

  • Key Areas of Responsibilities
  • Influence customers to buy the product by following a prepared script.
  • Initiate and follow up the sales process from initial contact phase till closure.
  • Document and update all activity through our CRM.
  • Managing, tracking and following up on leads by calling them.
  • Meeting daily and quarterly sales target through calling.
  • Submit daily and monthly report of all activities done.
  • Serve as point of contact for customers and answer their service related queries in person and on the phone.
  • Professional Requirements
  • Bachelor’s degree or equivalent with MS office knowledge.
  • At least 2 years’ experience in Telesales.
  • Excellent communication skills in English (Arabic is an added advantage).
  • Excellent typing skills.
  • Job Type
  • Full-time(6 Days/week)
  • Salary
  • AED 6,500/Month + Performance based incentives
  • Additional Benefits: Medical & Annual Airfare for self
  • Required language(s)
  • English

Please forward your CV to

SENIOR CHEF DE PARTIE - PORTIONING

Purpose of the role

The Senior Chef De Partie will be responsible for the portioning team. He will also be responsible for how the portioning team portions the food, ensures that it is up to Kcal specifications.

He is also responsible for supervising staff and ensuring high levels of food preparation in order to deliver high quality food. A Sr.Chef de Partie is also responsible to assist with food cost controls.

  • Key Areas of Responsibilities
  • Responsible for monitoring Food processing and portioning, Work flow, Finished Product Quality, Production Scheduling, Inventory Control, Food Cost and Quality Assurance are the basic tasks.
  • To ensure that the food is portioned in a healthy, clean and hygienic environment and premises according to company standards.
  • Controlling underproduction and overproduction to ensure meeting production requirement to reduce waste and increase production efficiency
  • Responsible for Quality Assurance Program as opening and closing check list, production evaluation form and retention samples
  • To complete all control documentation and production records as instructed by his line manager in order to achieve the ISO Standards accreditation
  • To recommend changes, reduction or addition in commissary work hours, recipes setting and adjustment, staff levels, problem areas, or capital equipment need
  • Responsible for training and performance improvement of Portioning Crew
  • To prioritize and plan work activities, uses time and resources efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives and works in an organized manner
  • To monitor own work to ensure quality, keeps abreast of current developments
  • Assist other departments wherever necessary and maintain good working relationships
  • Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures
  • Report maintenance, hygiene and hazard issues
  • Comply with company security, fire regulations and all health and safety and food safety legislation
  • Be environmentally aware
  • Ensure the consistency in the preparation of all food items
  • Actively share ideas, opinions and suggestions in daily shift briefings
  • Ensure all kitchen colleagues are aware of standards and expectations
  • Continually strive to improve food preparation and presentations
  • Have full knowledge of all menu items, daily features and promotions
  • Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
  • Follow kitchen policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned
  • Professional Requirements
  • Minimum of a High School Certificate or equivalent.
  • Minimum 5 years’ experience as Senior Chef de Partie(Portioning).
  • Must have excellent time management skills.
  • Ability to act on own initiative and handle stress well.
  • Interpersonal Requirements
  • Ability to manage and prioritize.
  • Ability to meet deadlines.
  • Adaptable to various competing demands.
  • Job Type
  • Full-time(6 Days/week)
  • Salary
  • AED 6,000/Month
  • Additional Benefits: Medical & Airfare for self(24 Months)
  • Required language(s)
  • English

Please forward your CV to